What does “crisis” mean?

“Crisis” can feel different for everyone — whether it’s a sudden mental health breakdown, overwhelming emotions, or feeling unsafe. It’s okay to ask for help, no matter how small or large the concern.

Steps you can take

• Talk to someone you trust — a friend, family member or mentor.
• Call a helpline — trained listeners can offer immediate support and guide you through next steps.
• See your GP or call NHS 111 if you need medical advice.
• If you feel unsafe or in danger, call 999 or go to your nearest A&E.

Contact these urgent helplines

Below are some local and national services available 24/7 or in emergencies:

• Samaritans — 116 123 (free, any time)
  Listen, support, you’re not alone.
• Childline — 0800 1111
  For people under 19, available day and night.
• HOPELINEUK — 0800 068 4141
  If you’re worried about suicide or yourself/young person.
• Shout Textline — text **SHOUT** to 85258
  Free 24/7 crisis text support.

Local services in Solihull (0–19)

Our 0–19 Health & Wellbeing Service can help you or your child access urgent mental health or emotional support. You can contact:

• Solihull 0–19 Service — [Insert Local Number]
• ChatHealth for Parents & Young People — 07507 332563 (Mon–Fri, 9am–4:30pm)
• NHS 111 — dial 111 for non-emergency medical help.

If you’re unsure which service to use, or need help navigating support, visit our Resources page or contact us via our Contact Us page.